SUPPORT
Priority Support: Faster response. Prioritized handling.
With Priority Support, your request moves up in the queue — with faster response times and prioritized handling by VantaNet Support.
What is Priority Support?
You get a faster first response and prioritized handling — especially helpful for production sites and time-sensitive work.
What you get
Key benefits at a glance:
⚡
Faster response times
Your ticket is reviewed sooner and you get updates earlier.
📌
Prioritized handling
Priority tickets are handled ahead of the standard queue.
📣
Transparent status updates
Clear feedback on what’s happening and what’s next.
🧘
Smoother workflow
Less waiting, less back-and-forth — get back to work faster.
🚨
For critical situations
Ideal for outages, urgent bugs, or launch deadlines.
🔧
Easy to enable
Enable it in the dashboard — it applies automatically to new tickets.
FAQ
❓ Does it apply to all tickets?
Yes — new requests are treated as priority as long as the service is enabled.
❓ Is it “instant fix”?
Not always. But you get faster feedback and prioritized handling.
❓ Who is it for?
Production projects, business sites, launches, or anything time-sensitive.
❓ How do I contact support?
Via the dashboard or contact page — priority applies automatically.
❓ Can I cancel it?
Yes. Disable it in the dashboard.
In short
If time matters: Priority Support gets you to the front and to a solution sooner.